QuadMed Clinics Electronic Mail Services

Using Electronic Mail To Reach QuadMed Clinics

QuadMed offers electronic mail access for several patient services. We would like you to consider using this method of communication when an immediate answer is not required. Do not use email for urgent health concerns or highly sensitive matters..

Examples to consider using email for include the following:

Authorization of prescription by physicians
Non-urgent medical advice
Follow up questions from recent visits
Questions on lab results
Other non-urgent communication

Click here to meet your QuadMed Primary Care Providers.

When writing to your QuadMed provider

In subject area, list reason for message:

(prescription renewal, HMO authorization, routine appointment, medical advice, etc.)

In message body, please include your:

full name
physician's name
return phone number and hours you will be available at that number or method you would like us to contact you

Answering Your Message

All messages and replies are printed and placed in your medical chart.

We encourage patients to use the reply feature to acknowledge receipt of QuadMed’s recommendations/messages.

Email, Patient Confidentiality, and your Doctor

QuadMed and Quad/Pharmacy has used electronic mail on a limited basis to communicate between physician and patients for over 10 years. We treat all communication between patient and physician with equal confidentiality whether by telephone, regular mail, or electronic mail.

Not all health concerns are appropriate for email correspondence. Examples of patient issues which we do not discuss via electronic mail are as follows:

Protected diagnosis such as psychiatric conditions
Results of HIV testing
Individual/ personal alcohol and drug abuse information

When using Quad/Graphics internal email system, you should be aware that electronic mail is considered corporate property and your electronic mail messages may be monitored. An electronic mail account maintained by commercial subscription services (such as America Online) is usually considered private. Email sent via the Internet is not secure, and there is no guarantee of delivery or time of delivery.

Informed Consent

We encourage patients to sign an informed consent for email communications. The consent form is included on the clinic registration sheet. Please make sure that your sheet is up to date at your next visit.

Comments and suggestions concerning the electronic mail service can be addressed to: