Our patient service team is here to help

Please call 911 if you have an emergency. For non-urgent medical questions, you can login to your MyChart account to send a message to your primary care provider.  Having issues logging in to your MyChart account or have general questions about your QuadMed health center?  Please fill out the form below.
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Need a copy of your medical records?

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Frequently asked questions by members

How do I request a copy of my medical records?

To request a copy of your medical records, you must print and fill out the QuadMed Authorization to Release Protected Health Information (PHI) form. You can return the form and submit the request multiple ways.  See how by going to: https://myquadmed.com/how-to-request-your-medical-records/

What types of health care services are available to me?

Services at each QuadMed location vary per employer.  Please contact your QuadMed health center or reach out to our patient services via email or phone (listed above) to learn more about the services available at your onsite clinic.

How much does it cost to see a provider at a QuadMed?
Co-pays and other services provided by QuadMed are dependent upon your organization’s benefits plan and the selections you have for your individual health care insurance plan.
How do I become a patient at QuadMed?
To be eligible, you must be a member through an employer who is partnered with QuadMed to offer health care services as part of their benefit offerings.  Eligibility varies per employer, with some organizations, this may include spouses and dependent children. Also, depending on the employer, there may be a requirement to be enrolled in your organization’s benefits plan.
Are walk-ins accepted at QuadMed health centers?
This varies per health center, however, to allow this type of flexible scheduling, we do work with our clinics to ensure same-day appointments be made available when possible.  Please login to your MyQuadMed account to schedule an appointment or call Patient Services to inquire about making an appointment.
Is my health information secure?
QuadMed operates in accordance with HIPAA and your personal health information is kept confidential. QuadMed does not share any personal health information with your employer without your permission unless your care resulted from a work-related, occupational health injury. Your data is kept secure, additionally, QuadMed health records cannot be accessed by other members. For more information, notice of privacy practices is available for review at your QuadMed health center.

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